Refunds

The fourteen-day refund

If you buy anything from SchemeReady and decide within fourteen days that it is not what you need, we refund it in full. You do not have to give a reason, you do not have to prove anything, and it makes no difference whether you have used the product, generated reports or run the Pro review. This applies to every assessment, the AI review, the assessment body licence, the template pack and single templates.

Your account is set up as soon as your invoice is paid, so by law a business buyer of digital content might have no right to cancel. We offer the fourteen days anyway, to everyone, because we would rather refund than argue.

How to ask

1. Find your invoice number. It is on the invoice from Denver House Consultancy Ltd.
2. Email info@denverhouse.co.uk with the subject "SchemeReady: refund" and the invoice number. Nothing else is needed.
3. We refund by bank transfer to the account the invoice was paid from, normally within two working days of your email, and send a credit note for the VAT.

Nobody from SchemeReady will ever ask you for card details, and we will never ask you to pay anything to get a refund.

What happens to your account

When the refund is made your account becomes read-only at once, and any AI review allowance on it ends. Everything you have already answered stays readable and exportable, and you can still print the reports you made. Your account is not deleted unless you ask; section 9 of the privacy notice says how long we keep what is in it.

After fourteen days

After fourteen days a refund is at our discretion. We would normally give one where the product did not work on your system and we could not put it right, or where we withdrew the product before your term ended, in which case we refund the unused months. We would not normally give one because your certification body's findings differed from the SchemeReady report, since the report reflects your own answers and we say so throughout. Ask anyway if you think your case is fair; email is the way to do it.

Card disputes

If you paid the template pack by card, please email us before raising a dispute with your card issuer. A dispute takes weeks and costs everyone money; a refund request takes one email and is usually done the same day.

Renewals bought by mistake

If you bought a renewal when you meant to buy a first licence, or the other way round, email us within fourteen days and we will refund the one you did not mean to buy. You can then buy the right product, and we will make sure the two keys do not clash.

Questions

Anything not covered here: info@denverhouse.co.uk. The terms of licence and the privacy notice cover the rest.