Terms of licence

1. Who we are, and who sells to you

SchemeReady is a trading name of Denver House Consultancy Ltd, a company registered in England and Wales with company number 15473342. Our registered office is 82a James Carter Road, Mildenhall, Suffolk IP28 7DE, and you can reach us at info@denverhouse.co.uk. Our VAT position is shown in the footer of every page. In these terms "we" and "us" mean Denver House Consultancy Ltd, and "you" means the person or organisation using the product.

When you buy, the sale is made by us. We send you a price and an invoice for what you have asked for, and when it is paid we set your account up with everything on the invoice and email you a link to choose your password. Your purchase contract is with Denver House Consultancy Ltd under these terms. The template pack and single templates, when card payment for them is switched on, are sold through a payment provider named at checkout under its own terms of sale.

We invoice you ourselves, from the address above, and nobody else will ask you for payment on our behalf. If you receive a request from anybody else, it did not come from us.

2. What SchemeReady is, and is not

SchemeReady is an automated questionnaire and document generator. You answer questions about your own evidence, record what you see on a site walk, and the software scores your answers against a question bank we wrote from the published NHSS 12D scheme document. It then produces a report, a checklist, an evidence list, an action plan, a site visit record, a management review agenda and a registers workbook from what you typed.

It is not an audit, an inspection, a certification service, consultancy, training or professional advice, and it is not a safety assessment. Its output reflects your answers and nothing else. A result of Ready, Nearly ready, Gaps to close or Not ready is our software's reading of what you told it; it is not a statement about how a certification body will assess you, and we make no promise about the outcome of any audit. Only your certification body decides that.

SchemeReady is not connected with Lantra, National Highways, UKAS, the Sector Scheme Advisory Committee or any certification body. Clause numbers are given for reference only and no scheme or ISO text is reproduced. Denver House Consultancy Ltd also offers consultancy on the same subject under its own name; that is a separate service under separate terms, and nothing in SchemeReady is advice from a consultant.

3. Your licence

When your account is set up we grant you a non-exclusive, non-transferable licence to use SchemeReady within the limits set on your account, which are the ones on your invoice. Prices are on the pricing page and are ex VAT.

• An assessment. One organisation, meaning one legal entity and its depots, completes one assessment against each standard on the invoice. Up to three people may work in the account, on as many devices as they like. Every module, every deliverable, and as many site walks as you like. Once completed, the assessment locks and its results stay readable in the app for six months; what you have exported is yours to keep. A further assessment, or a further organisation, is added to your account when you buy one.
• The AI evidence review. Added to an assessment when it is on the invoice: up to 12 documents and 2 review runs per assessment.
• The expert hour. When it is on the invoice, one hour with a Denver House consultant to talk through your report, booked by email. It is consultancy under Denver House Consultancy Ltd's own terms, not part of the software.
• The assessment body licence. One consultancy, trade association or certification body, meaning one legal entity that prepares other organisations. You invite the firms you work with; each gets its own account and completes its own assessment, and once it does you may read its full report, every view being shown to that firm. Up to ten people on your side, as many client organisations as your invoice says, your name on the report cover, and AI reviews metered rather than capped. You may use the outputs in your work for your clients; you may not sign in as them.

Your account is personal to your organisation or practice. The people on it are the people you invite; you can remove anybody from it in the app, and sign any device out. Sharing a sign-in outside the licensed organisation or practice, or reselling access, ends the licence.

The software runs in your browser. We may change it, fix it and improve it during your term. We do not promise that it will work in every browser or on every device; it is written for current versions of Chrome, Edge, Firefox and Safari.

4. The templates

A template bought singly or as the pack is licensed to one organisation, or to one consultancy practice for use in its work for clients. You may edit, complete, print and store the templates and the documents you make from them without limit inside that organisation or practice. You may not resell, redistribute or publish the templates themselves, with or without changes. Templates show the scheme issue and date they were written against; you are responsible for checking that is still current when you use them.

5. The Pro evidence review

The review sends the documents you choose, the questions you select and your answers to those questions to an AI model and returns a written summary of what the documents appear to show against those questions. It is produced by software, not by a person. It reports what is in the documents; it does not check whether your answers are true, cannot see anything you did not upload, and can make mistakes, including missing things that are present and describing things that are not. Read it as a second look at the paperwork and check anything you rely on.

You are responsible for what you upload. Do not upload anything you have no right to share, and leave out personal details the review does not need, such as dates of birth, National Insurance numbers, home addresses and bank details. Section 6 of the privacy notice explains where the documents go and for how long. Each run counts against your allowance once a result is returned; a run that fails before a result is not counted.

6. The site walk is not a safety assessment

The site module asks you to record what you observe on a live site, including things like signing, the safety zone, layout and personal protective equipment. Those prompts are there so you can compare your records with what the scheme's assessor guidance points to. They are not a risk assessment, a safety inspection or a method of deciding whether a site is safe to work on or to leave in place.

Chapter 8 of the Traffic Signs Manual, the code of practice that applies to the road, your own risk assessment and method statement, and your own competent person govern the safety of the site. If you see something unsafe during a walk, act on it under your own procedures; do not wait for the software to say anything, because it will not. We accept no responsibility for decisions about site safety taken during or after a walk.

7. Your data and what you export

Your answers, notes, site records and organisation details are saved to your account, so that the people you have invited to your firm see the same assessment on any device, and to the device you are using, so that the site walk works with no signal. We hold what is in your account for you and do nothing else with it: nobody at Denver House can read your answers, and the privacy notice says exactly what we hold and for how long. You may export a copy at any time; it is a copy to keep, not the only copy. If you delete an organisation, or close your account, what you delete is gone from your account and from every device, and we cannot recover it.

A copy you export, and the registers workbook, can contain personal data about your workers, such as names, card numbers and training dates. You are the controller of that data and responsible for how you store and share it. The app has controls to delete an organisation and to delete everything it holds on a device. For what you type into an assessment, you are the controller and we are your processor; the privacy notice sets out what we do and do not do with it.

8. What you may not do

• Share a sign-in outside the organisation or practice the account was bought for.
• Resell, sublicense, rent or lend access to the software, the question bank or the templates.
• Copy the question bank, the evidence vocabulary or the report wording into another product or service.
• Remove or alter the independence statement, the trade mark line, the bank version or the "reflects your own answers" wording from any document the software produces.
• Present a SchemeReady report to a client, a certification body or anyone else as an audit, an inspection, a certificate or an independent assessment.
• Use the name SchemeReady, or our marks, to suggest we have assessed, checked or vouched for your organisation.
• Interfere with the licence checks, the Pro review service or the site, or try to obtain a licence you have not paid for.

If you break these terms we may end your licence and revoke your key. We will tell you why.

9. Updates, scheme changes and withdrawal

The question bank is written against the current issue of the scheme document at the time of publication, which is printed on every report. When the scheme document or ISO 9001 changes we review the bank and publish a new version, and the change log says what moved. We aim to do this promptly but we do not promise a timescale, and between a change being published and our bank being revised the bank will be out of date. You are responsible for checking which issue your certification body assesses you against.

If we withdraw SchemeReady before you have completed an assessment you have paid for, we will refund it in full; if we withdraw it during the six months your results are readable, we will give you the chance to export everything first. The documents you have already generated stay yours.

10. Refunds and cancellation

SchemeReady is digital content and your account is set up as soon as your invoice is paid. We offer a full refund within fourteen days of paying on every product, whether or not you have used it and whether or not you are a consumer, and this offer applies alongside any rights you have by law. Email us your invoice number and we refund it; your account becomes read-only at the same time. The refunds page explains the detail.

11. Our responsibility to you

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to exclude or limit.

Subject to that paragraph:

• We provide SchemeReady on the basis that it is an automated self-assessment tool that scores your own answers. We give no warranty that a SchemeReady result, report, checklist, review or template will lead to any particular outcome at an audit, or that your certification body will agree with anything the software says.
• We are not liable for any loss that arises from a decision you take on the strength of a SchemeReady result, from an error or omission in the question bank or in an AI review, from a change in the scheme document or a standard, from loss of data held in your browser or in an exported copy, or from your use of the templates.
• We are not liable for loss of profit, loss of business, loss of contracts, loss of a certificate or registration, or any indirect or consequential loss.
• Our total liability to you for everything arising out of or in connection with the product and these terms, in contract, tort (including negligence) or otherwise, is limited to the price you paid for the product concerned in the twelve months before the claim.

These limits reflect that the price of SchemeReady is set for a self-service tool, that only your certification body can decide the outcome of an audit, and that the fourteen-day refund is there so you can walk away if the product is not what you need.

12. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer living elsewhere in the United Kingdom you may bring a claim in your own courts. If any part of these terms is found to be unenforceable the rest continues to apply. A delay in enforcing a term is not a waiver of it. These terms, the privacy notice and the refunds page are the whole agreement between us about the product; Polar's terms of sale govern the purchase. We may update these terms; the version and date at the top tell you which you are reading, and a change during your term does not reduce what you have already paid for.

Questions about these terms: info@denverhouse.co.uk.